FAQs

Frequently Asked Questions

Have questions you want answers to?

Ongeri Expeditions is a luxury safari company specializing in creating bespoke safari experiences across East Africa. We focus on delivering world-class adventures tailored to our clients’ preferences while prioritizing community engagement and conservation efforts.

We are based in Karen, Nairobi, Kenya, but we operate across East Africa, including Kenya, Tanzania, Uganda, and Rwanda.

We offer various safari options, including wildlife safaris, cultural immersions, luxury safaris, honeymoon packages, family-friendly adventures, and exclusive experiences like champagne brunches and sundowners in the wild.

Yes, we customize safari experiences for solo travelers, ensuring their safety and comfort while delivering a memorable adventure.

We pride ourselves on creating ultra-luxury safaris with a personal touch, offering experiences like private game drives, exclusive access to cultural interactions, and luxury wellness retreats in the wild. Additionally, our commitment to sustainability and community empowerment sets us apart.

Planning Your Safari?

You can book directly through our website, contact us via email at travel@ongeriexpeditions.com, or call us at +254711471757. Our safari planners will guide you through every step of the process.

Absolutely! We specialize in bespoke safaris tailored to your preferences, including duration, destinations, activities, and accommodations.

We recommend booking at least 6–12 months in advance, especially during peak seasons such as the Great Migration or major holiday periods.

While we do not book international flights directly, we can recommend trusted travel agents or airlines to assist you.

Yes, we provide guidance on visa requirements for your chosen destinations and connect you with reliable resources to apply for your visa.

During Your Safari

We recommend packing lightweight, neutral-colored clothing, comfortable walking shoes, a hat, sunscreen, insect repellent, a camera, and any personal medications. A detailed packing list will be provided upon booking.

Yes, your safety is our top priority. We work with highly experienced guides and follow strict safety protocols to ensure a secure and enjoyable experience.

 

We use custom 4x4 safari vehicles with open roofs for optimal game viewing, ensuring comfort and safety.

Yes, we cater to all dietary requirements, including vegetarian, vegan, gluten-free, and Halal. Please inform us in advance to make suitable arrangements.

Yes, travel insurance is mandatory for all our safaris to cover medical emergencies, trip cancellations, and unexpected incidents.

Destinations and Experiences

Our top destinations include:

Kenya: Masai Mara, Amboseli, Samburu, and Laikipia
Tanzania: Serengeti, Ngorongoro Crater, and Zanzibar
Uganda: Bwindi Impenetrable Forest (gorilla trekking)
Rwanda: Volcanoes National Park

Yes, we offer immersive cultural experiences, including visits to Maasai villages, Samburu tribes, and Swahili coastal communities.

You can expect to see the Big Five (lion, leopard, elephant, buffalo, and rhino), along with giraffes, zebras, cheetahs, hippos, wildebeests, and an array of bird species.

Yes, we arrange exclusive safaris to witness the Great Migration in the Masai Mara and Serengeti.

 

Of course! We excel in creating private and exclusive safaris tailored to your needs.

Payments and Policies

A 50% deposit is required to confirm your booking, with the remaining balance due 60 days before your safari begins.

 

Our cancellation policy is as follows:

Cancellations made 90 days before the safari: Full refund (minus admin fees).
Cancellations made 60–89 days before the safari: 50% refund.
Cancellations made less than 60 days before the safari: No refund.

We accept bank transfers, credit/debit cards, and mobile payments (Mpesa).

No, our pricing is transparent. Any additional costs will be clearly communicated during the booking process.

Special Requests

Yes, we specialize in arranging safaris for honeymoons, anniversaries, birthdays, and other special events.

Yes, we offer Halal-friendly safaris with carefully selected accommodations and services that strictly comply with Halal requirements. Please let us know your preferences, and we will make every effort to ensure a comfortable, respectful experience.

Yes, we offer photography safaris with guides who understand wildlife behavior to help you capture the perfect shot.

We contribute a portion of our proceeds to local conservation projects and partner with community-driven initiatives to protect wildlife and habitats.

Yes, we work closely with local communities to ensure our safaris benefit them through employment, cultural exchange, and community projects supported by the Smile Foundation by Ongeri Expeditions.

Yes, we prioritize sustainable practices, including eco-friendly accommodations and minimizing our environmental footprint.

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